Returns & refunds

Updated 11/2/21

If your product is defective, let us know and we’ll be happy to make it right. Use the form below, or email us at info@wordandwonder.org with the item name, reason for your dissatisfaction, and whether you would like a refund or exchange .

Returns and exchanges for any reason are allowed within 30 days of purchase. See additional return information below the contact form.

return request form

You agree to receive email communication from us by submitting this form and understand that your contact information will be stored with us. This does NOT subscribe you to our mail list. We will try to respond within one business day.



return process

Once we receive your request, we will reply with next steps, and may ask you to submit proof of the defect or return the item by mailing it to the address below. More information on our limited product warranty is stated below.

If you want to return your item because you don’t want it anymore, let us know within 30 days. Unfortunately, we can’t offer you a refund or exchange if you do not contact us within 30 days of placing your order. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it. We require a receipt, order number, or other proof of purchase in order to complete your return. If you purchased Word & Wonder products from a third-party re-seller or retailer, please return your item(s) to the store where you purchased it.

Returns should be addressed to:

Returns
Word & Wonder Creative, LLC
2320 Wyckwood Drive
Aurora, IL 60506 USA

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping items worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

We are not able to offer partial refunds for items that are not in their original condition or items that are returned more than 30 days after delivery.

If you haven’t received a refund yet, contact your bank or credit card company; it may take some processing time before your refund is officially posted. If you’ve done this and you still have not received your refund, please email us at info@wordandwonder.org.

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