{"id":1105,"date":"2021-11-02T08:25:48","date_gmt":"2021-11-02T13:25:48","guid":{"rendered":"https:\/\/www.wordandwonder.org\/?page_id=1105"},"modified":"2021-11-05T19:59:49","modified_gmt":"2021-11-06T00:59:49","slug":"returns","status":"publish","type":"page","link":"https:\/\/wordandwonder.org\/account\/returns\/","title":{"rendered":"Returns &#038; Refunds"},"content":{"rendered":"\n<div class=\"wp-block-themeisle-blocks-advanced-columns alignfull has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-default-gap has-vertical-unset\" id=\"wp-block-themeisle-blocks-advanced-columns-33d094d7\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div class=\"wp-block-themeisle-blocks-advanced-column ticss-e8023183\" id=\"wp-block-themeisle-blocks-advanced-column-7e4a08d6\">\n<h1 id=\"wp-block-themeisle-blocks-advanced-heading-d92ad4ed\" class=\"wp-block-themeisle-blocks-advanced-heading wp-block-themeisle-blocks-advanced-heading-d92ad4ed\">Returns &amp; refunds<\/h1>\n\n\n\n<p>Updated 11\/2\/21<\/p>\n\n\n\n<p>If your product is defective, let us know and we\u2019ll be happy to make it right. Use the form below, or email us at <a href=\"mailto:info@wordandwonder.org\" target=\"_blank\" rel=\"noreferrer noopener\">info@wordandwonder.org<\/a> with  the item name, reason for your dissatisfaction, and whether you would like a refund or exchange .<\/p>\n\n\n\n<p>Returns and exchanges for any reason are allowed within 30 days of purchase. See additional return information below the contact form.<\/p>\n\n\n\n<div id=\"wp-block-themeisle-blocks-form-3bf6a171\" class=\"wp-block-themeisle-blocks-form has-captcha ticss-3bf6a171\" data-email-subject=\"Return Request\" data-option-name=\"1105_3bf6a171\"><div class=\"otter-form__container\">\n<h2 id=\"wp-block-themeisle-blocks-advanced-heading-20c4b86d\" class=\"wp-block-themeisle-blocks-advanced-heading wp-block-themeisle-blocks-advanced-heading-20c4b86d\">return request form<\/h2>\n\n\n\n<div class=\"wp-block-themeisle-blocks-form-input\"><label for=\"wp-block-themeisle-blocks-form-input-dc55f928\" class=\"otter-form-input-label\"><span class=\"otter-form-input-label__label\">Name<\/span><span class=\"required\">(required)<\/span><\/label><input type=\"text\" id=\"wp-block-themeisle-blocks-form-input-dc55f928\" required placeholder=\"Jenny\" class=\"otter-form-input\"\/><\/div>\n\n\n\n<div class=\"wp-block-themeisle-blocks-form-input\"><label for=\"wp-block-themeisle-blocks-form-input-94e1a7ea\" class=\"otter-form-input-label\"><span class=\"otter-form-input-label__label\">Email<\/span><span class=\"required\">(required)<\/span><\/label><input type=\"email\" id=\"wp-block-themeisle-blocks-form-input-94e1a7ea\" required placeholder=\"Doe\" class=\"otter-form-input\"\/><\/div>\n\n\n\n<div class=\"wp-block-themeisle-blocks-form-input\"><label for=\"wp-block-themeisle-blocks-form-input-9c0e861a\" class=\"otter-form-input-label\"><span class=\"otter-form-input-label__label\">Order #<\/span><span class=\"required\">(required)<\/span><\/label><input type=\"text\" id=\"wp-block-themeisle-blocks-form-input-9c0e861a\" required placeholder=\"###\" class=\"otter-form-input\"\/><\/div>\n\n\n\n<div class=\"wp-block-themeisle-blocks-form-input\"><label for=\"wp-block-themeisle-blocks-form-input-d5c7e007\" class=\"otter-form-input-label\"><span class=\"otter-form-input-label__label\">Item Name<\/span><span class=\"required\">(required)<\/span><\/label><input type=\"text\" id=\"wp-block-themeisle-blocks-form-input-d5c7e007\" required placeholder=\"The Gospel Story Hymnal\" class=\"otter-form-input\"\/><\/div>\n\n\n\n<div class=\"wp-block-themeisle-blocks-form-textarea\"><label for=\"wp-block-themeisle-blocks-form-textarea-4e3af430\" class=\"otter-form-textarea-label\"><span class=\"otter-form-textarea-label__label\">Reason for Return<\/span><\/label><textarea id=\"wp-block-themeisle-blocks-form-textarea-4e3af430\" placeholder=\"Please describe the reason for your return, and whether you would like an exchange or refund.\" rows=\"10\" class=\"otter-form-textarea-input\"><\/textarea><\/div>\n\n\n\n<p class=\"has-extra-small-font-size\">You agree to receive email communication from us by submitting this form and understand that your contact information will be stored with us. This does NOT subscribe you to our mail list. We will try to respond within one business day. <\/p>\n\n\n<div class=\"protection\" aria-hidden=\"true\"><input type=\"hidden\" id=\"wp-block-themeisle-blocks-form-3bf6a171_nonce_field\" name=\"wp-block-themeisle-blocks-form-3bf6a171_nonce_field\" value=\"756cf029ba\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp-json\/wp\/v2\/pages\/1105\" \/><input class=\"o-anti-bot\" type=\"checkbox\"><\/div><div class=\"wp-block-button\"><button class=\"wp-block-button__link\">Subscribe<\/button><\/div><\/div><\/div>\n\n\n\n<h2 id=\"wp-block-themeisle-blocks-advanced-heading-0783c626\" class=\"wp-block-themeisle-blocks-advanced-heading wp-block-themeisle-blocks-advanced-heading-0783c626\"><br><br>return process<\/h2>\n\n\n\n<p>Once we receive your request, we will reply with next steps, and may ask you to submit proof of the defect or return the item by mailing it to the address below.&nbsp;More information on our limited product warranty is stated below.<\/p>\n\n\n\n<p>If you want to return your item because you don\u2019t want it anymore, let us know within 30 days. Unfortunately, we can\u2019t offer you a refund or exchange if you do not contact us within 30 days of placing your order. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it. We require a receipt, order number, or other proof of purchase in order to complete your return. If you purchased Word &amp; Wonder products from a third-party re-seller or retailer, please return your item(s) to the store where you purchased it.<\/p>\n\n\n\n<p>Returns should be addressed to:<\/p>\n\n\n\n<p>Returns<br>Word &amp; Wonder Creative, LLC<br>2320 Wyckwood Drive<br>Aurora, IL 60506 USA<\/p>\n\n\n\n<p>You will be responsible for paying for your own shipping costs for returning your item. If you are shipping items worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.<\/p>\n\n\n\n<h2 id=\"wp-block-themeisle-blocks-advanced-heading-ff99842e\" class=\"wp-block-themeisle-blocks-advanced-heading wp-block-themeisle-blocks-advanced-heading-ff99842e\"><br><strong>Refunds<\/strong><\/h2>\n\n\n\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.<\/p>\n\n\n\n<p>We are not able to offer partial refunds for items that are not in their original condition or items that are returned more than 30 days after delivery.<\/p>\n\n\n\n<p>If you haven\u2019t received a refund yet, contact your bank or credit card company; it may take some processing time before your refund is officially posted. If you\u2019ve done this and you still have not received your refund, please email us at <a href=\"mailto:info@wordandwonder.org\" target=\"_blank\" rel=\"noreferrer noopener\">info@wordandwonder.org<\/a>.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":332,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Returns &amp; Refunds - Word &amp; Wonder<\/title>\n<meta name=\"description\" content=\"Return or refund request form and policy information for Word &amp; Wonder&#039;s online store.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wordandwonder.org\/account\/returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns &amp; Refunds - Word &amp; Wonder\" \/>\n<meta property=\"og:description\" content=\"Return or refund request form and policy information for Word &amp; Wonder&#039;s online store.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wordandwonder.org\/account\/returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Word &amp; Wonder\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/wordandwonder\" \/>\n<meta property=\"article:modified_time\" content=\"2021-11-06T00:59:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/wordandwonder.org\/wp-content\/uploads\/New-logo-photo-background.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"843\" \/>\n\t<meta property=\"og:image:height\" content=\"662\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@wordandwonder\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/wordandwonder.org\/account\/returns\/\",\"url\":\"https:\/\/wordandwonder.org\/account\/returns\/\",\"name\":\"Returns & Refunds - Word &amp; Wonder\",\"isPartOf\":{\"@id\":\"https:\/\/wordandwonder.org\/#website\"},\"datePublished\":\"2021-11-02T13:25:48+00:00\",\"dateModified\":\"2021-11-06T00:59:49+00:00\",\"description\":\"Return or refund request form and policy information for Word & Wonder's online store.\",\"breadcrumb\":{\"@id\":\"https:\/\/wordandwonder.org\/account\/returns\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/wordandwonder.org\/account\/returns\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/wordandwonder.org\/account\/returns\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/wordandwonder.org\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"My account\",\"item\":\"https:\/\/wordandwonder.org\/account\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Returns &#038; Refunds\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/wordandwonder.org\/#website\",\"url\":\"https:\/\/wordandwonder.org\/\",\"name\":\"Word &amp; Wonder\",\"description\":\"Rich Theology. 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